Hahnemann Hospital created a pilot program to reduce its 30-day readmissions among chronic heart failure patients in 2015. The program utilized a text and email system to get patients into follow-up appointments by sending reminders ahead of the visit. After 10 months, the hospital had reduced its 30-day readmissions by 16 percent among patients who received the messages. The study showed that a simple text-based reminder system can be considerably effective in reducing readmission — which improves patients’ lives and reduces costs for the hospital.
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